The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
September 23, 2022
When Rushing realized how much time his team was spending checking voicemails and missed calls, he realized that they were missing out on too many new leads and opportunities. That’s when he discovered Slingshot, and it has exceeded his expectations—here are the top five reasons why:
September 23, 2022
Why would a large company with an in-house call center outsource some of its customer communications when they have the resources and access to excellent talent? In what use cases would they trust their brand and customer satisfaction to a third-party contact center when they already have one?
September 7, 2022
Chatbots are computer programs that mimic human conversation. They are growing in popularity as a way for businesses to provide customer service. Chatbots are becoming smarter every day and they offer a number of advantages over other methods. Here are seven reasons why you should consider using chatbots for your business.
August 25, 2022
It's no secret that HVAC companies are under pressure to deliver high-quality customer service. In today's market, it's more important than ever to provide excellent customer service to stay ahead of the competition. One way to improve your customer service is by implementing a first contact resolution (FCR) strategy.
August 11, 2022
In this post, we’re going to explore the ins and outs of QA, learn about call center industry standards and get a clear understanding of how the right third-party answering service will help your business surpass those standards.
July 11, 2022
How is it possible to keep your business afloat without raising prices and passing additional costs onto your customers?
July 11, 2022
There are many benefits of implementing autopay into your service business. By far, the biggest benefit is that it brings in more cash flow. When customers know that they can automatically pay their bill each month without having to worry about late fees or penalties, they are more likely to stick with your company and less likely to go elsewhere. That’s not the only reason though!
July 11, 2022
WorkWave’s VP of Product Marketing, Chris Brasher, joins together with the Chief Sales Officer at Saela, Daniel O’Donnal, and the Chief Marketing Officer at Authority Brands, Heather McLeod, to discuss how to build brand loyalty, customer retention and more.
June 29, 2022
Anytime Pest Elimination has been helping customers rid their properties of pests since 2012. They have a long-standing reputation for eliminating and resolving stubborn infestations quickly and efficiently and are committed to finding solutions that fit their customers' budgets.
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