The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent
Sales conference making a deal.

September 26, 2025

How to Create a Tailored Sales Pitch for Your Business

Every conversation with a potential customer is a chance to win business—or lose it. That’s why having a strong, tailored sales pitch is essential. A great pitch doesn’t sound scripted [...]

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Summer Checklist Lawn

September 26, 2025

Ready for the Rush? A Checklist for Lawn and Landscape Maintenance Providers

When spring and summer appointment requests start rolling in, it can be tempting to put every single one on the books. However, overbooking can lead to disaster and dissatisfied customers.

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Customer service employees.

August 25, 2025

7 Benefits of Customer Support Services from a Call Center

Customer expectations are higher than ever. Today’s buyers want fast responses, helpful answers, and consistent experiences—no matter when they call. For many businesses, meeting those expectations in-house is a challenge. [...]

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Sales call center.

August 25, 2025

How to Make a Sales Call Script That Actually Works

Every time the phone rings, your team has an opportunity. But without a solid plan in place, even the most promising lead can slip through your fingers. That’s why knowing [...]

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woman in office cold calling

July 21, 2025

What Is Cold Calling? Everything You Need to Know

Cold calling: it’s one of the oldest (and most misunderstood) sales tactics in the book. For some, it conjures up images of pushy telemarketers and endless rejection. For others, it’s [...]

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father and daughter landscaping

July 21, 2025

How to Optimize Landscaping Sales in the Summer

Summer isn’t just for barbecues, pool parties, and sunburns—it’s also prime time for landscaping sales. The warm weather, longer days, and homeowner motivation to “finally fix the yard” all combine [...]

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plumber fixing the plumbing under the sink

June 26, 2025

Your Comprehensive Guide to Plumbing Sales Training

We’re willing to bet that sales training was the last thing on your mind when you started your plumbing business, but if you want your team to win more jobs [...]

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customer support representative talking to a customer

June 26, 2025

How Can You Tailor Outsourced Customer Support Services to Fit Your Brand?

Whether you’re a fast-growing startup or a lean small business trying to stay ahead of customer expectations, providing top-tier support can feel like a never-ending uphill climb. You may have [...]

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technician checking the heating system as part of the plumbing services

May 22, 2025

How to Align Your Plumbing Customer Services with Your CRM Model

For plumbing business owners, tapping into the right tools and strategies is crucial for sustainable growth. One strategy that has changed the game is aligning plumbing customer service with your [...]

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