The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

August 25, 2022

Boost Your Bottom Line with First Contact Resolution: HVAC Edition

It's no secret that HVAC companies are under pressure to deliver high-quality customer service. In today's market, it's more important than ever to provide excellent customer service to stay ahead of the competition. One way to improve your customer service is by implementing a first contact resolution (FCR) strategy. 

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August 11, 2022

What Is Quality Assurance and Why Should You Care About It?

In this post, we’re going to explore the ins and outs of QA, learn about call center industry standards and get a clear understanding of how the right third-party answering service will help your business surpass those standards.

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July 11, 2022

Key Factors to Help Grow Your Pest Control Company Without Raising Your Prices

How is it possible to keep your business afloat without raising prices and passing additional costs onto your customers? 

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July 11, 2022

6 Reasons Autopay Can Increase Revenue For Your Service Business

There are many benefits of implementing autopay into your service business. By far, the biggest benefit is that it brings in more cash flow. When customers know that they can automatically pay their bill each month without having to worry about late fees or penalties, they are more likely to stick with your company and less likely to go elsewhere. That’s not the only reason though!

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July 11, 2022

How Major Brands Build Brand Affinity

WorkWave’s VP of Product Marketing, Chris Brasher, joins together with the Chief Sales Officer at Saela, Daniel O’Donnal, and the Chief Marketing Officer at Authority Brands, Heather McLeod, to discuss how to build brand loyalty, customer retention and more.

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how to deescalate an angry customer

July 6, 2022

How To De-escalate An Angry Customer Phone Call

If you own a pest control or lawn care business, you're probably used to fielding angry customer calls. From late technicians and broken sprinkler heads to cockroach comebacks, some customers can become irate over just about anything under the right conditions. 

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June 29, 2022

Anytime Pest Elimination Improves Their Work-Life Balance

Anytime Pest Elimination has been helping customers rid their properties of pests since 2012. They have a long-standing reputation for eliminating and resolving stubborn infestations quickly and efficiently and are committed to finding solutions that fit their customers' budgets.

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June 21, 2022

How to Win Back Churned Customers + Free eGuide

Learn the impact of customer retention as well as strategies to improve overall customer experience and details on how to execute a successful win back campaign.

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May 18, 2022

How Do You Cope with Industry Challenges?

There is no shortage of challenges to running a business these days. With labor shortages, increasing costs, supply chain issues and ever-increasing customer demands, you need the right systems in place to service your customers.

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