The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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pest control growth

May 18, 2021

What Your Managers Wish You Knew: How to Direct Your Team for Growth

Pest control managers in marketing, call center operations, and accounting discuss what is needed from their team to most effectively guide the company’s departments for future growth and profitability.

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Pest Control Website

May 11, 2021

The Ultimate Guide on Creating a Website That Converts for Pest Control Companies

Customers nowadays like to receive answers fast. If you can't keep up, they'll move on to a competitor that can give them what they need exactly when they need it. The right pest control website design will let you put your business on demand. Read on to learn how to create a professional site to convert your prospects into leads!

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Marketing Strategies for Pest Control

May 10, 2021

A Marketing Guide for HVAC Providers: 10 Tips to Attract New Customers

Marketing is one of the most essential tools for business success. An effective strategy can help you attract the right customers and increase sales. Take a look at this HVAC marketing guide for tips to help you create your plan.

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PestPac Webinar

May 7, 2021

Slingshot Integration: How to Optimize Operational Processes with Slingshot and PestPac

Slingshot and WorkWave discuss how the integration of Slingshot’s service and PestPac’s software optimize operational processes and performance while allowing you to enjoy the benefits of a professional CSR team.

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WorkWave Slingshot Acquisition

May 6, 2021

WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth

WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, today announced its acquisition of Slingshot, the field service market leading provider of customer call center software, combined with outsourced sales, lead, and customer response services.

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Win Back Campaign Stat

April 19, 2021

Pest Awareness Month: Tip #4 The Dos And Don’ts of a Successful Win-Back Campaign

Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.

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Slingshot Chatbot Automation Graphic

April 16, 2021

Slingshot Launches Automated Scripts with Chatbots

With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.

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Abandoned Call Rate Stat

April 12, 2021

There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.

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Higher Close Rates for Pest Control

April 7, 2021

Pest Awareness Month: Tip #2 Increase Close Rates With Less Work And More Support

Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.

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