The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
October 7, 2020
As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]
September 22, 2020
Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]
September 14, 2020
As the partnership grew, Rose Pest saw a decline in the frequency of late-night emergencies, which resulted in fewer middle-of-the-night calls to managers and supervisors—and more scheduled-out appointments for those that were not true emergencies. Because of this, Welsh says, the business has seen an increase in its return on investment (ROI). It’s also been a newfound benefit to staff members.
September 9, 2020
William “Bill” Welsh, VP of Sales and region manager for Rose Pest Solutions and Gui Bergeron, CEO of Frontline Pest Control discussed how they’ve adapted their businesses this year to adjust for the challenges [...]
August 27, 2020
We had the opportunity to partner with Pest Control Technology (PCT) for their Business Boosters Webinar series. Guest speakers, Patrick Quigley, founder of Sales Training by Design, and Chris Huntsman, Co-Founder of [...]
July 20, 2020
While it’s been three years since Anticimex began using Slingshot, utilization has doubled over the last 12 months and revenue through Slingshot has tripled, increasing ROI to over 500 percent and almost 10X in some locations. “We’re really excited with Slingshot’s partnership and the growth we’ve experienced. Their team has been efficient in helping us manage challenges with training and turnover. I can’t say enough about how they’ve been an excellent resource as a 24/7 contact center solution,” remarked Brian.
July 15, 2020
With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.
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