The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
January 15, 2021
A great strategy for selling annual services is to develop home maintenance subscription services. Subscription services lock your customers in and give you the opportunity to demonstrate the value of your regularly scheduled service. Once a customer has established a subscription with you, they are much less likely to switch providers if you are offering reliable service.
January 15, 2021
To build your business and secure its future, it is essential to develop pest control marketing for millennials. How can you attract millennials to your pest control services — and keep them? When marketing to millennials, pest control services should follow the five best practices below.
December 2, 2020
“We tweaked and molded processes as we went along. It was a wholesale change from what we’d been doing for eons. From the point of call to the point of first service used to take up to a week, now we’ve got that down to the same day or next day. Slingshot shifted our perspective on that,” recounts Welsh.
November 18, 2020
Automation, specifically chatbots and IVR-to-text allows your staff, including your technicians, to service more customers at a higher quality. If a simple or common request can be taken care of via a chatbot in a short conversation, transitioning a customer onto a text platform can alleviate your staff for more urgent customer needs.
November 2, 2020
Because Slingshot agents are available after hours, weekends and during times of overflow, Certus did not miss a single call or inquiry during the onset of the pandemic. They were able to continue managing the growth of the business, even when not in the office. Coker says her team plans to continue using Slingshot’s support for busy seasons and on weekends, as well as for unexpected crises or power outages. “With Slingshot,” she says, “You’re always covered, no matter what is happening at your physical location.”
October 28, 2020
“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.
October 23, 2020
To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.
October 20, 2020
Slingshot will change the way pest control providers operate in the future. During the Slingshot Reveal on October 22, at 11am MT, we will unveil our plans for automation and system integration. [...]
October 7, 2020
As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]
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