The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
October 28, 2024
While email and chatbots have become common channels for customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed call centers and training programs to [...]
July 30, 2024
We had an absolutely unforgettable time at the Mid-Atlantic event from July 24th-27th! The food was delicious, and we mingled with an amazing crowd, connecting with representatives from 126 Mid-Atlantic [...]
June 29, 2022
Anytime Pest Elimination has been helping customers rid their properties of pests since 2012. They have a long-standing reputation for eliminating and resolving stubborn infestations quickly and efficiently and are committed to finding solutions that fit their customers' budgets.
May 10, 2022
Chris Brasher, VP of Product Marketing at WorkWave, joins the Pest Posse podcast to discuss practical and actionable advice on how to overcome the obstacle of missing calls and sales opportunities.
May 5, 2022
A PMP Workshop on Understanding the Impact of Customer Retention & How to Take Action Towards Growth
We all want to grow in sales and scale our businesses. But we’ve got to keep in mind that with increased sales comes increased client churn risk. In PMP’s workshop, “New Season, New Cancels,” representatives from various Anticimex divisions take a deep dive into the impact of customer retention as well as how to implement strategies for improving the overall customer experience.
March 4, 2022
Partnering with an answering service or call center can be a great way for your pest or lawn care business to stay organized, capture more leads and maintain productivity. But what’s the difference between these two services, and how do you know which is right for you?
September 29, 2021
This week, PestPac and Slingshot hosted a webinar demonstrating the most effective ways for pest control companies to stop missing calls and start capturing more leads with Slingshot’s modern sales and customer support contact center.
September 23, 2021
PCT hosted a webinar sponsored by Slingshot with industry growth expert Andrew Barrows, Chief Strategy Officer at Greenix and Scott Steckel, Director of Strategic Development at Plunkett's Pest Control. Together with Chris Brasher, Chief Revenue Officer and Chief Marketing Officer at Slingshot, the three spoke to strategies to balance sales and service during the current labor crisis.
September 1, 2021
weather the labor shortage storm through investing in their employees, “When we hire someone, I hope that from the moment they start with us to whenever they leave or if they’re still with us years down the road, they're just a better version of what they were before and the experience that they had with us has helped them do that,” explains Bergeron.
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