The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
July 11, 2022
There are many benefits of implementing autopay into your service business. By far, the biggest benefit is that it brings in more cash flow. When customers know that they can automatically pay their bill each month without having to worry about late fees or penalties, they are more likely to stick with your company and less likely to go elsewhere. That’s not the only reason though!
July 6, 2022
If you own a pest control or lawn care business, you're probably used to fielding angry customer calls. From late technicians and broken sprinkler heads to cockroach comebacks, some customers can become irate over just about anything under the right conditions.
May 10, 2022
Chris Brasher, VP of Product Marketing at WorkWave, joins the Pest Posse podcast to discuss practical and actionable advice on how to overcome the obstacle of missing calls and sales opportunities.
May 5, 2022
A PMP Workshop on Understanding the Impact of Customer Retention & How to Take Action Towards Growth
We all want to grow in sales and scale our businesses. But we’ve got to keep in mind that with increased sales comes increased client churn risk. In PMP’s workshop, “New Season, New Cancels,” representatives from various Anticimex divisions take a deep dive into the impact of customer retention as well as how to implement strategies for improving the overall customer experience.
April 27, 2022
As the temperatures start to rise and the sun shines a little bit brighter, businesses in the pest control and lawn care industries know that it's officially the busy season. People are starting to come out of their winter hibernations and that means sales inquiries, customer calls, emails and messages are beginning to skyrocket.
March 23, 2022
As technology advances, so does the way we communicate. With automation comes change, and with change comes adaptation. The way we do things today is not the way they were done a decade ago or even a year ago.
March 4, 2022
Partnering with an answering service or call center can be a great way for your pest or lawn care business to stay organized, capture more leads and maintain productivity. But what’s the difference between these two services, and how do you know which is right for you?
February 3, 2022
As the economy continues to improve, the labor market is getting tighter and tighter. This has led to a shortage of qualified employees in many industries, including pest control and lawn care. Almost everyone is raising prices by 10-15% to accommodate for the increased cost of labor and technology.
December 21, 2021
How to build, manage, and motivate a sales team that not only performs at a high level, but delivers on your company’s brand promise with every interaction.
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