The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

September 7, 2022

7 Reasons Why Chatbot Agents Are Important For Your Business

Chatbots are computer programs that mimic human conversation. They are growing in popularity as a way for businesses to provide customer service. Chatbots are becoming smarter every day and they offer a number of advantages over other methods. Here are seven reasons why you should consider using chatbots for your business.

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August 25, 2022

Boost Your Bottom Line with First Contact Resolution: HVAC Edition

It's no secret that HVAC companies are under pressure to deliver high-quality customer service. In today's market, it's more important than ever to provide excellent customer service to stay ahead of the competition. One way to improve your customer service is by implementing a first contact resolution (FCR) strategy. 

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August 11, 2022

What Is Quality Assurance and Why Should You Care About It?

In this post, we’re going to explore the ins and outs of QA, learn about call center industry standards and get a clear understanding of how the right third-party answering service will help your business surpass those standards.

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July 11, 2022

6 Reasons Autopay Can Increase Revenue For Your Service Business

There are many benefits of implementing autopay into your service business. By far, the biggest benefit is that it brings in more cash flow. When customers know that they can automatically pay their bill each month without having to worry about late fees or penalties, they are more likely to stick with your company and less likely to go elsewhere. That’s not the only reason though!

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how to deescalate an angry customer

July 6, 2022

How To De-escalate An Angry Customer Phone Call

If you own a pest control or lawn care business, you're probably used to fielding angry customer calls. From late technicians and broken sprinkler heads to cockroach comebacks, some customers can become irate over just about anything under the right conditions. 

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May 10, 2022

Do you know the cost of your missed calls?

Chris Brasher, VP of Product Marketing at WorkWave, joins the Pest Posse podcast to discuss practical and actionable advice on how to overcome the obstacle of missing calls and sales opportunities.

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May 5, 2022

We all want to grow in sales and scale our businesses. But we’ve got to keep in mind that with increased sales comes increased client churn risk. In PMP’s workshop, “New Season, New Cancels,” representatives from various Anticimex divisions take a deep dive into the impact of customer retention as well as how to implement strategies for improving the overall customer experience. 

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April 27, 2022

5 Tips On How to Avoid Seasonal Burnout

As the temperatures start to rise and the sun shines a little bit brighter, businesses in the pest control and lawn care industries know that it's officially the busy season. People are starting to come out of their winter hibernations and that means sales inquiries, customer calls, emails and messages are beginning to skyrocket.

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March 23, 2022

Customer Service Automations: How They Affect Customer Behavior and Your Business

As technology advances, so does the way we communicate. With automation comes change, and with change comes adaptation. The way we do things today is not the way they were done a decade ago or even a year ago.

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