The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
July 28, 2021
One of the primary reasons why sales teams adopt web chat is to provide customers with rapid responses around the clock. According to Slingshot, the 24/7, omni-channel sales service, the average response time for web chat today is 46 seconds. Slingshot recommends setting a “Within 30 Seconds” goal (no matter what time of day your customers reach out) to make sure your business is meeting customer expectations.
July 16, 2021
In this webinar hosted by PCT and Slingshot, Patrick Quigley, the owner and president of Sales Training by Design, highlighted strategies on how to create a winning sales culture.
July 7, 2021
Texting gives you the ability to reach customers at virtually any time (and vice versa). What’s more, it provides your customer service team the flexibility to engage with customers in a space they feel comfortable with, rather than dragging them into forms of communication they may not have access to or wish to actively avoid.
June 30, 2021
Data shows that approximately 74% of people are likely to switch brands and companies if the buying process is too difficult. With your pest control company actively knocking on doors, it means you are present. Homeowners can ask any questions, get the information they need, and schedule service right then and there.
June 23, 2021
Your new CRM needs to have the traditional functionalities of any system, but be fully optimized to handle everything related to marketing and communication. When you use a pest control software like PestPac, your company benefits from features that improve efficiency, drive more revenue, and improve customer satisfaction.
June 16, 2021
How can you maintain the integrity of the family pest business while evolving with the times? These 10 tips will help you navigate the nuances of working with family while expanding operations.
June 14, 2021
In this webinar we explore the unique challenges of seasonality, lead response, and performance management for lawn care and landscape maintenance providers as well as the innovative solutions provided by Slingshot.
June 9, 2021
Whether you are preventing or removing potentially harmful insects, rodents, or reptiles from residential and commercial properties, or landscaping, maintaining turf, mowing lawns, or removing debris, you want to be a good boss and manage your resources well — particularly your human resources.
June 2, 2021
Small business owners have stressors that others simply don’t have to face. That’s especially true for owners of seasonal businesses like lawn care and pest control. When you’re not hiring and restaffing to scale up for the busy season, you’re preparing to get through the slow months.
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