The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
January 13, 2023
Research shows that two-thirds of employees say they have experienced burnout at some point in their career, and 36% of workers say their organization doesn’t have the resources available to [...]
March 20, 2021
Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.
December 2, 2020
“We tweaked and molded processes as we went along. It was a wholesale change from what we’d been doing for eons. From the point of call to the point of first service used to take up to a week, now we’ve got that down to the same day or next day. Slingshot shifted our perspective on that,” recounts Welsh.
November 2, 2020
Because Slingshot agents are available after hours, weekends and during times of overflow, Certus did not miss a single call or inquiry during the onset of the pandemic. They were able to continue managing the growth of the business, even when not in the office. Coker says her team plans to continue using Slingshot’s support for busy seasons and on weekends, as well as for unexpected crises or power outages. “With Slingshot,” she says, “You’re always covered, no matter what is happening at your physical location.”
October 7, 2020
As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]
October 2, 2020
Background Headquarters: Berkeley Heights, NJ Locations/Offices: 43 International Rank: #3 PCT Top 100: #8 (2020) In the early 1930’s Sweden had a big problem: bed bugs. The parasitic pests were [...]
September 22, 2020
Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]
September 14, 2020
As the partnership grew, Rose Pest saw a decline in the frequency of late-night emergencies, which resulted in fewer middle-of-the-night calls to managers and supervisors—and more scheduled-out appointments for those that were not true emergencies. Because of this, Welsh says, the business has seen an increase in its return on investment (ROI). It’s also been a newfound benefit to staff members.
August 27, 2020
We had the opportunity to partner with Pest Control Technology (PCT) for their Business Boosters Webinar series. Guest speakers, Patrick Quigley, founder of Sales Training by Design, and Chris Huntsman, Co-Founder of [...]
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