The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
March 10, 2021
When spring and summer appointment requests start rolling in, it can be tempting to put every single one on the books. However, overbooking can lead to disaster and dissatisfied customers.
March 3, 2021
Don’t forget to add quality assurance to your training regimen. Education does more to improve quality than anything else you could do. When your staff understands the “why” behind what they are expected to do, they can take more initiative and become a partner in growing your business.
February 24, 2021
With an ever present digital market, consumers are looking to their mobile devices to find solutions to their problems, which is why optimizing your website in order to rank highest in search results is of utmost importance.
February 15, 2021
One of the most essential pest control winter tips is to take ample time to service your company’s equipment. Chances are, as a pest control provider, your equipment sees a lot of use over the peak summer months with little time for upkeep.
February 8, 2021
A particularly effective way to grow your business and not miss out on potential customers is to outsource after-hours phone services. More than 1,000 home service professionals are enjoying the benefits of Slingshot, a 24/7 sales and customer support answering service specializing in calls, texts, web chat, and emergency dispatching.
February 8, 2021
When people search for a local business, about nine out of 10 will click on a result near the top of the page. You want to be in that position when people search for pest control, and that means filling out your Google My Business profile.
February 5, 2021
Hiring staff to answer calls can be expensive. There's salary to consider, plus the additional expenses that come with having full-time employees like hiring and training. At your peak times, you may be understaffed, leading to long hold times. But preparing for quiet swings in call volumes without underutilizing staff is incredibly difficult too. This is not to mention vacation and holiday requests, illnesses, and other scheduling issues that will affect your workforce and bottom line.
February 2, 2021
Taylor Olson, founder at Slingshot and Andrew Barrows, Director of M&A at Environmental Pest Services lead this webinar to discuss what pest control owners can do to run a sustainable pest business.
January 18, 2021
From less than stellar time management, to scattered planning and budgeting, to a lack of appropriate consultation, there are many factors that can contribute to stress over managing your personal finances. Here are the most common mistakes and myths to avoid when running your small business:
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