The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
August 25, 2020
Download the Powering a Productive CSR Team eGuide to get the 6 customer service management best practices. From auditing your omnichannel response to upgrading your CRM tools, this eGuide will help you prepare to adapt your customer service model for success.
August 20, 2020
When customers are unable to use their preferred payment methods, like credit, debit, or ACH payments, it can create friction in the payment process. The more friction, the less likely it is you’ll be paid promptly.
August 1, 2020
When John Crouch, VP of Customer Relations and Inbound Sales at ABC, was looking for new strategies to differentiate themselves from other home services providers, he sought out solutions for more effective and efficient customer communications. Crouch felt that being available to customers 24/7 was an essential component to staying ahead of the competition.
July 13, 2020
You work hard to market your home services business and bring in new leads. Interested consumers hear your catchy radio jingle, see the slick billboard that cost you a pretty [...]
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