The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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slingshot burnout webinar blog cover

January 13, 2023

Research shows that two-thirds of employees say they have experienced burnout at some point in their career, and 36% of workers say their organization doesn’t have the resources available to [...]

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customer success story canton

January 11, 2023

There’s nothing better than hearing real, live feedback from customers. We were excited to sit with Canton’s President and Owner, Tim McWhirter Jr., and Office Manager, Jenniffer Baggett, to hear [...]

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October 26, 2022

The 2022 Busy Season Has Ended, What Now?

There is so much talk about both gearing up for and succeeding during the busy season, but what about when business slows down afterward? Let’s talk about what comes (or, with the right tools, should come) next.

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October 25, 2022

Leveraging Call Center Technology to Help Live Up to Tomorrow’s Expectations

Technology has always been a vital part of call centers. From the very beginning, call center technology has been used to help agents connect with customers and provide better customer [...]

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October 7, 2022

Solutions Power the Best in Pest at PestWorld 2022

WorkWave is returning to PestWorld 2022, this time with an even bigger and better presence than ever before. For the first time, WorkWave will present itself as a united WorkWave family of brands, representing its collection of industry-leading pest offerings.

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September 30, 2022

Keys to Running a Successful Call Center & The Impact of Workforce Management 

A qualified third-party answering service can be an extension of a business’s sales team, know the ins and outs of the company, and work as if they are literal employees. Businesses can partner with top-quality sales and customer service agents—all without the headache of onboarding, training and paying for the cost of a new employee in a call center. 

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September 23, 2022

How Brandon Rushing Uses Slingshot to Stay Ahead

When Rushing realized how much time his team was spending checking voicemails and missed calls, he realized that they were missing out on too many new leads and opportunities. That’s when he discovered Slingshot, and it has exceeded his expectations—here are the top five reasons why: 

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September 23, 2022

Why would a large company with an in-house call center outsource some of its customer communications when they have the resources and access to excellent talent? In what use cases would they trust their brand and customer satisfaction to a third-party contact center when they already have one?

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September 7, 2022

7 Reasons Why Chatbot Agents Are Important For Your Business

Chatbots are computer programs that mimic human conversation. They are growing in popularity as a way for businesses to provide customer service. Chatbots are becoming smarter every day and they offer a number of advantages over other methods. Here are seven reasons why you should consider using chatbots for your business.

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