The Learning Spot

July 6, 2023

The Call Center Metrics That Matter Most 

Starting and running a call center is a challenging task. It's crucial to achieve certain metrics in order to be successful, however, it can be difficult to know which metrics are the most valuable to your organization. In this article, we list the most important call center performance metrics and explain why they’re critical to your success. Here we go!

June 28, 2023

Essential Benchmark Data From the Field Service Industry’s Leading Digital Marketing Solution

Slingshot is proud to work with the digital marketing experts at Coalmarch. With a powerful combination of industry knowledge, data-driven strategy and cutting-edge creative, Coalmarch has been helping businesses generate [...]

May 8, 2023

Understand Your Buyer Persona to Achieve More Qualified Leads

Did you know that 70% of companies fail within a year of their opening? As a home service business owner, understanding your buyer persona minimizes the risk of your business being part of this awful statistic and is crucial to your success. 

April 24, 2023

Revolutionizing the Lawn Care Business: How Slingshot Helped Josh Wise of Grassroots Turf Achieve Efficiency and Growth

Discover how Josh Wise, owner of Grassroots Turf, revolutionized his lawn care business using Slingshot.

March 31, 2023

Adopting the ABC ‘Always Be Closing’ Mantra: An eGuide to Help You Close More Consistently

As a service business owner, you know that your success relies heavily on your ability to sell your services and communicate effectively with your customers. Whether you’re a seasoned veteran [...]

March 22, 2023

Why Compassion is Critical for CSRs and Sales Reps

As a customer service representative (CSR) or sales representative, your primary responsibility is to engage with customers and provide them with the support they need. However, simply providing information or making a sale is not enough.

February 3, 2023

Why Service Providers That Prioritize Customer Experience See a 4-8% Increase in Revenue

Several discoveries show businesses that make customer service a top priority see massive increases in revenue. What’s the big secret to improving customer service for service providers, such as yourself, [...]

January 26, 2023

How Velvet Green Organic Lawn Care Uses Slingshot and RealGreen to Boost Sales and Employee Retention

Slingshot and RealGreen representatives had the exciting opportunity to meet with Tom Johnson of Velvet Green to discuss the company’s experience with RealGreen’s Service Assistant 5 and, more recently, Slingshot. [...]

January 13, 2023

Avoid Employee Burnout & Foster a Workplace of Wellness, Productivity, and Positivity (With 5 strategies to remediate burnout if it has already set in)

Research shows that two-thirds of employees say they have experienced burnout at some point in their career, and 36% of workers say their organization doesn’t have the resources available to [...]