The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
July 30, 2024
We had an absolutely unforgettable time at the Mid-Atlantic event from July 24th-27th! The food was delicious, and we mingled with an amazing crowd, connecting with representatives from 126 Mid-Atlantic [...]
July 7, 2021
Texting gives you the ability to reach customers at virtually any time (and vice versa). What’s more, it provides your customer service team the flexibility to engage with customers in a space they feel comfortable with, rather than dragging them into forms of communication they may not have access to or wish to actively avoid.
April 16, 2021
With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.
March 20, 2021
Our partners showcase their own areas of expertise, with engaging new information and insights we can all learn from. Read on to see why we think some of our partners’ best blog posts are such great reads.
November 18, 2020
Automation, specifically chatbots and IVR-to-text allows your staff, including your technicians, to service more customers at a higher quality. If a simple or common request can be taken care of via a chatbot in a short conversation, transitioning a customer onto a text platform can alleviate your staff for more urgent customer needs.
October 28, 2020
“Consumer expectations are growing every day. We are definitely in an on-demand economy,” Lester says. She talked about her two areas of focus regarding customer experience in this climate: sales and service. With sales, the key is meeting customers where they are and “Catching the buyer in the moment when they’re ready to buy. . . and if you’re not right there when they’re ready to buy, they’re going to move on and keep shopping,” Lester adds. For service, Lester explained that being nimble and able to serve the customer for all needs, big and small is key.
October 23, 2020
To meet the needs of the on-demand economy and the growth of its digital channels, Slingshot has launched an IVR-to-text and chatbot service to automate and speed up consumer interactions like scheduling and rescheduling services, processing payments, or even creating quotes for new customers.
October 20, 2020
Slingshot will change the way pest control providers operate in the future. During the Slingshot Reveal on October 22, at 11am MT, we will unveil our plans for automation and system integration. [...]
September 29, 2020
Did you know that more than half of consumers consider 24/7 communication a necessity for businesses and that consumer satisfaction with live customer service chat has been on the rise [...]
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