The Learning Spot

March 31, 2023

Adopting the ABC ‘Always Be Closing’ Mantra: An eGuide to Help You Close More Consistently

As a service business owner, you know that your success relies heavily on your ability to sell your services and communicate effectively with your customers. Whether you’re a seasoned veteran [...]

February 3, 2023

Why Service Providers That Prioritize Customer Experience See a 4-8% Increase in Revenue

Several discoveries show businesses that make customer service a top priority see massive increases in revenue. What’s the big secret to improving customer service for service providers, such as yourself, [...]

January 13, 2023

Avoid Employee Burnout & Foster a Workplace of Wellness, Productivity, and Positivity (With 5 strategies to remediate burnout if it has already set in)

Research shows that two-thirds of employees say they have experienced burnout at some point in their career, and 36% of workers say their organization doesn’t have the resources available to [...]

September 23, 2021

How to Balance Growth in a Pest Labor Shortage

PCT hosted a webinar sponsored by Slingshot with industry growth expert Andrew Barrows, Chief Strategy Officer at Greenix and Scott Steckel, Director of Strategic Development at Plunkett's Pest Control. Together with Chris Brasher, Chief Revenue Officer and Chief Marketing Officer at Slingshot, the three spoke to strategies to balance sales and service during the current labor crisis.

August 9, 2021

How to Make Money and Keep Customers Happy During a Labor Shortage

In this webinar hosted by Landscape Management, Jeffrey Scott, Landscape Management columnist and industry consultant, spoke to the challenges facing many landscape companies in regards to the current labor shortage. He, and his guest speakers, Ted Lucia, Chris Vadrani, and Taylor Olson, shared tips and strategies to recruit and retain employees while still running a profitable lawn and landscape business.

June 14, 2021

Keys To Solving Lawn Call Center Challenges With Overflow And After-Hours Support

In this webinar we explore the unique challenges of seasonality, lead response, and performance management for lawn care and landscape maintenance providers as well as the innovative solutions provided by Slingshot.

May 19, 2021

How to Build Revenue and Value for a Sustainable Pest Business

Company owners who want to run a sustainable pest business first need to understand the direction in which the industry is moving. Second, they need to formulate a plan to build pest control revenue to improve strategically, financially, and operationally.

May 18, 2021

What Your Managers Wish You Knew: How to Direct Your Team for Growth

Pest control managers in marketing, call center operations, and accounting discuss what is needed from their team to most effectively guide the company’s departments for future growth and profitability.

April 19, 2021

Pest Awareness Month: Tip #4 The Dos And Don’ts of a Successful Win-Back Campaign

Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.