Keys To Solving Lawn Call Center Challenges With Overflow And After-Hours Support

Lawn care call center webinar

In this webinar we explored the unique challenges of seasonality, lead response, and performance management for lawn care and landscape providers as well as the innovative solutions provided by Slingshot, a lawn and landscape call center.

Bryan Raehl, general manager of ALM in Chesapeake, VA, spoke to the following topics regarding lawn and landscape customer support strategies presented by Chris Brasher, CRO/CMO at Slingshot:

  • Responding to your lawn care customers
  • Managing your CSRs with seasonality
  • Managing performance and KPIs
  • The benefits of using a lawn call center for after hours and weekends calls

Bryan and Chris discussed the competitive nature of the lawn and landscape business as well as the value in having a quick response strategy to manage calls 24/7.

Watch the Webinar

To hear more about Bryan’s experience and the solutions he’s discovered to help his team succeed, watch the webinar here.

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CSR Answering Phones