The Learning Spot

October 28, 2024

Developing Effective Call Scripts for Pest Control and Lawn Care Providers + Free Templates

While email and chatbots have become common channels for customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed call centers and training programs to [...]

October 28, 2024

Your Guide to Turning Sales Calls Into Long-Term Clients

Every salesperson knows the pressure of making that first call. But what happens after that initial conversation? How can you turn simple sales calls into long-term relationships with the client? [...]

August 27, 2024

Are Your Sales Reps Turning Away Customers? 5 Red Flags to Look Out For

The ability to connect with customers is an important skill, especially during outbound sales calls. While every sales rep aspires to close deals, there may be moments when their approach [...]

August 27, 2024

The Impact of First Call Resolution on Customer Loyalty

Every interaction counts, which is why customers are more likely to stay loyal to companies that make them feel valued and heard. Imagine reaching out for help and having your [...]

July 27, 2023

How to Analyze Your Reports for a Stronger Future

In this article, we'll go through how reports can impact CSR and sales teams, what you can do with the information you gather and how to implement changes based on your findings.

June 28, 2023

Essential Benchmark Data From the Field Service Industry’s Leading Digital Marketing Solution

Slingshot is proud to work with the digital marketing experts at Coalmarch. With a powerful combination of industry knowledge, data-driven strategy and cutting-edge creative, Coalmarch has been helping businesses generate [...]

May 8, 2023

Understand Your Buyer Persona to Achieve More Qualified Leads

Did you know that 70% of companies fail within a year of their opening? As a home service business owner, understanding your buyer persona minimizes the risk of your business being part of this awful statistic and is crucial to your success. 

March 31, 2023

Adopting the ABC ‘Always Be Closing’ Mantra: An eGuide to Help You Close More Consistently

As a service business owner, you know that your success relies heavily on your ability to sell your services and communicate effectively with your customers. Whether you’re a seasoned veteran [...]

March 22, 2023

Why Compassion is Critical for CSRs and Sales Reps

As a customer service representative (CSR) or sales representative, your primary responsibility is to engage with customers and provide them with the support they need. However, simply providing information or making a sale is not enough.