The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
September 1, 2021
weather the labor shortage storm through investing in their employees, “When we hire someone, I hope that from the moment they start with us to whenever they leave or if they’re still with us years down the road, they're just a better version of what they were before and the experience that they had with us has helped them do that,” explains Bergeron.
August 31, 2021
It's hard to believe, but summer is coming to end. And while many people are looking forward to the coming of crisp mornings and warmer wardrobes, for those in the lawn care industry fall’s arrival may be met with trepidation. As the temperatures begin to drop, the amount of work in this industry begins to drop too. You may find yourself asking a critical question: How do we sustain our businesses in the winter months?
August 16, 2021
Last week PMP hosted a webinar sponsored by Slingshot with Dan Gordon, CPA, author, Pest Management Professional columnist, and founder of PCO Bookkeepers, as he revealed the secrets to improving efficiency, productivity, and revenue growth for pest control companies by measuring key performance indicators (KPIs) against other successful players in the industry.
August 9, 2021
In this webinar hosted by Landscape Management, Jeffrey Scott, Landscape Management columnist and industry consultant, spoke to the challenges facing many landscape companies in regards to the current labor shortage. He, and his guest speakers, Ted Lucia, Chris Vadrani, and Taylor Olson, shared tips and strategies to recruit and retain employees while still running a profitable lawn and landscape business.
August 4, 2021
Before setting your price, you should investigate the average price for pest control services in your area. How much does an exterminator cost these days anyway? The average pest control costs can vary depending on where you are. For instance, the price of pest control jobs rodent infestation in New York City is higher than it is in Utah. Check out a few of your competitor’s websites to determine the average pest control costs in your area, which will give you a ballpark of what you should be shooting for.
July 28, 2021
One of the primary reasons why sales teams adopt web chat is to provide customers with rapid responses around the clock. According to Slingshot, the 24/7, omni-channel sales service, the average response time for web chat today is 46 seconds. Slingshot recommends setting a “Within 30 Seconds” goal (no matter what time of day your customers reach out) to make sure your business is meeting customer expectations.
July 16, 2021
In this webinar hosted by PCT and Slingshot, Patrick Quigley, the owner and president of Sales Training by Design, highlighted strategies on how to create a winning sales culture.
July 7, 2021
Texting gives you the ability to reach customers at virtually any time (and vice versa). What’s more, it provides your customer service team the flexibility to engage with customers in a space they feel comfortable with, rather than dragging them into forms of communication they may not have access to or wish to actively avoid.
June 30, 2021
Data shows that approximately 74% of people are likely to switch brands and companies if the buying process is too difficult. With your pest control company actively knocking on doors, it means you are present. Homeowners can ask any questions, get the information they need, and schedule service right then and there.
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