The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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Plumbing Answering Service

May 26, 2021

Why Plumbers Need a 24/7 Answering Service

As a homeowner, plumbing emergencies can be some of the most frustrating. They often involve leaks, damaged walls, flooring, and other surfaces in the home. Common emergencies, including burst pipes and overflowing drains, can happen at all hours, and homeowners want them fixed as soon as possible to avoid expensive repairs. Today’s customer knows that if you don’t answer their emergency call, the next plumber will.

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Sticky Annual Home Services

January 15, 2021

Creating Sticky Annual Services for Home Services Providers

A great strategy for selling annual services is to develop home maintenance subscription services. Subscription services lock your customers in and give you the opportunity to demonstrate the value of your regularly scheduled service. Once a customer has established a subscription with you, they are much less likely to switch providers if you are offering reliable service.

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CSR Answering Phones