The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

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September 1, 2020

Meeting Today’s Challenges with First Contact Resolution

Even though first contact resolution may be the perfect answer to maximizing and retaining customers, it’s difficult to execute. Not every company has the time and money to pull it off. It entails careful strategizing, hiring, training, 24/7 staffing, team management, and documentation.

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Customer Engagement Platform Graphic

September 1, 2020

In today’s on-demand economy, not only do consumers expect 24/7 assistance from businesses, but they expect assistance to respond through their preferred channels of communication be it phone, text, web chat, or email.

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CSR for Home Services

August 25, 2020

Adapting your Customer Service Model for Home Services Providers

Download the Powering a Productive CSR Team eGuide to get the 6 customer service management best practices. From auditing your omnichannel response to upgrading your CRM tools, this eGuide will help you prepare to adapt your customer service model for success.

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August 13, 2020

The Value of 24/7 Sales and Support

Nowadays, consumers want friction-free interactions on flexible timeframes. That means they expect businesses to offer streamlined sales and customer service day and night, including the weekends. The expectation is a positive customer experience that never sleeps.

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Voicemails Dead Leads Home Services

July 13, 2020

Voicemails Are Dead Leads! What Can You Do?

You work hard to market your home services business and bring in new leads. Interested consumers hear your catchy radio jingle, see the slick billboard that cost you a pretty [...]

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