The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
October 7, 2020
As someone who works in the pest control business, you know that positive customer interactions are crucial. In order to succeed and grow, pest control companies need to be available [...]
September 22, 2020
Jennifer Coker, customer care director of the Pacific Northwest Market for Certus, knows when a company grows and becomes more established, additional support may be needed to keep the momentum [...]
September 14, 2020
As the partnership grew, Rose Pest saw a decline in the frequency of late-night emergencies, which resulted in fewer middle-of-the-night calls to managers and supervisors—and more scheduled-out appointments for those that were not true emergencies. Because of this, Welsh says, the business has seen an increase in its return on investment (ROI). It’s also been a newfound benefit to staff members.
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