The Learning Spot

Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.

Smiling Home Services Customer Support Agent

July 6, 2023

The Call Center Metrics That Matter Most 

Starting and running a call center is a challenging task. It's crucial to achieve certain metrics in order to be successful, however, it can be difficult to know which metrics are the most valuable to your organization. In this article, we list the most important call center performance metrics and explain why they’re critical to your success. Here we go!

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July 11, 2022

Key Factors to Help Grow Your Pest Control Company Without Raising Your Prices

How is it possible to keep your business afloat without raising prices and passing additional costs onto your customers? 

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June 21, 2022

How to Win Back Churned Customers + Free eGuide

Learn the impact of customer retention as well as strategies to improve overall customer experience and details on how to execute a successful win back campaign.

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May 18, 2022

How Do You Cope with Industry Challenges?

There is no shortage of challenges to running a business these days. With labor shortages, increasing costs, supply chain issues and ever-increasing customer demands, you need the right systems in place to service your customers.

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Lawn Pest Call Scripts

April 1, 2021

While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]

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Home Services Communication Ebook

November 1, 2020

Evolution of Home Services Communication: (With eBook)

Surprisingly, only 20% of unanswered calls result in voicemails. The rest become dead leads. People don’t want to leave a message and wait around to see if your business can help them or not. They want their problems solved right away. Instead of leaving a voicemail, most of today’s consumers will simply call the next service provider from an endless list of businesses.

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HVAC Emergency Answering Service

October 1, 2020

Powering a Productive CSR Team

Make it clear that you trust your CSRs to use discretion when it comes to solving basic customer service issues. When you feel confident your CSRs are well-trained and dedicated to your goals, give them the tools they need to reach informed decisions on their own.

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CSR Answering Phones