The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
July 11, 2022
How is it possible to keep your business afloat without raising prices and passing additional costs onto your customers?
June 21, 2022
Learn the impact of customer retention as well as strategies to improve overall customer experience and details on how to execute a successful win back campaign.
May 18, 2022
There is no shortage of challenges to running a business these days. With labor shortages, increasing costs, supply chain issues and ever-increasing customer demands, you need the right systems in place to service your customers.
April 1, 2021
While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]
November 1, 2020
Surprisingly, only 20% of unanswered calls result in voicemails. The rest become dead leads. People don’t want to leave a message and wait around to see if your business can help them or not. They want their problems solved right away. Instead of leaving a voicemail, most of today’s consumers will simply call the next service provider from an endless list of businesses.
October 1, 2020
Make it clear that you trust your CSRs to use discretion when it comes to solving basic customer service issues. When you feel confident your CSRs are well-trained and dedicated to your goals, give them the tools they need to reach informed decisions on their own.
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