The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
December 26, 2024
If you own a pest control or lawn care business, you're probably used to fielding angry customer calls. From late technicians and broken sprinkler heads to cockroach comebacks, some customers can become irate over just about anything under the right conditions.
December 26, 2024
The pest control market is getting crowded, so it’s more important than ever to stand out. Offering great services is as important as ever, but the biggest game-changer is actually [...]
November 25, 2024
Are your employees overwhelmed by how much customer data they have to manage? Do you struggle with keeping track of customer interactions and sales opportunities? The obvious short-term solution would [...]
November 25, 2024
The holidays bring joy, laughter, cheer…and a huge influx of customer service requests. Luckily, with the right outsourced customer service company, you can simplify your holiday leads and enjoy a [...]
November 12, 2024
As exhibitors at PestWorld 2024, Slingshot had an unforgettable time connecting with industry leaders, sharing insights, and showcasing our call center solutions for pest control businesses. This year, our booth [...]
October 28, 2024
While email and chatbots have become common channels for customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed call centers and training programs to [...]
October 28, 2024
Every salesperson knows the pressure of making that first call. But what happens after that initial conversation? How can you turn simple sales calls into long-term relationships with the client? [...]
October 3, 2024
Almost every website you visit these days has a chatbot ready to lend a helping hand, and for good reason. Not only do they provide a better customer experience, but [...]
October 3, 2024
A staggering 80 percent of transactions still rely on a simple phone call. Plus, nearly 90 percent of individuals whose calls go unanswered are unlikely to make any follow-up attempts. [...]
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