The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
May 6, 2021
WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, today announced its acquisition of Slingshot, the field service market leading provider of customer call center software, combined with outsourced sales, lead, and customer response services.
April 19, 2021
Retaining customers and keeping churn rates low are the ultimate goals in maintaining a steady flow of happy satisfied customers, but no matter how good your service is, how friendly your technicians, or how efficient your operations, some customers go dark. The reasons can range from timing, to a change in income and circumstances, or in the worst case, a negative experience with your brand.
April 16, 2021
With chatbots we can qualify leads quickly and hand them to the customer service representative with more information to conduct a successful interaction.
April 12, 2021
There are many ways to implement automation in creating more efficiency in your customer communications and lowering abandoned calls. Upgrading phone systems to prioritize leads based on their requests and getting sales calls to a live agent quickly, can reduce wait times keeping customers on the call.
April 7, 2021
Standard business hours ended with the advent of the internet. Today’s consumers expect 24/7 accessibility from businesses large and small. Adding after-hours availability can help elevate your business across the board—ensuring that you’re not missing out on a new opportunity due to timing.
April 5, 2021
Simplicity is key when determining which services to offer your customers. Keep in mind the season, your service location, and the market, then create relevant uncomplicated packages for quick sales and satisfied customers.
April 2, 2021
After voicing his frustration with voicemail and lost leads to a friend in the lawn care industry, Brandon was referred to Slingshot. A 24/7 sales and customer support service for lawn care professionals, Slingshot offered a solution to the voicemail dilemma.
April 1, 2021
While email, chatbots, and other forms of online support have become common channels for providing customer service, inbound calls aren’t going away anytime soon. Larger companies often have generously staffed [...]
March 24, 2021
With dozens of social media platforms constantly competing to capture the most attention, choosing the right platform can feel overwhelming. Just remember: you don’t have to be on them all — only the ones that matter.
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