The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
July 30, 2024
We had an absolutely unforgettable time at the Mid-Atlantic event from July 24th-27th! The food was delicious, and we mingled with an amazing crowd, connecting with representatives from 126 Mid-Atlantic [...]
February 3, 2022
As the economy continues to improve, the labor market is getting tighter and tighter. This has led to a shortage of qualified employees in many industries, including pest control and lawn care. Almost everyone is raising prices by 10-15% to accommodate for the increased cost of labor and technology.
February 8, 2021
A particularly effective way to grow your business and not miss out on potential customers is to outsource after-hours phone services. More than 1,000 home service professionals are enjoying the benefits of Slingshot, a 24/7 sales and customer support answering service specializing in calls, texts, web chat, and emergency dispatching.
January 18, 2021
From less than stellar time management, to scattered planning and budgeting, to a lack of appropriate consultation, there are many factors that can contribute to stress over managing your personal finances. Here are the most common mistakes and myths to avoid when running your small business:
December 16, 2020
Unlike other technology-enabled service providers that aren’t geared specifically toward home service businesses, Slingshot combines industry expertise with a fusion of service and software. The platform also integrates seamlessly with many CRMs and Slingshot CSRs are able to work within your CRM to provide real-time updates.
December 9, 2020
Look for a third party service that can work as an extension of your team. This means you’re in control when it comes to when and how much support you need from them. Slingshot, is able to provide full coverage sales and customer service for their clients. However, they also provide different coverage options that can be customized.
December 1, 2020
Approach your job listing the same way you'd approach a new client promotion — just as you're probably advertising your services, not your prices, you should look beyond the pay rate. The truth is, competing on price is usually a losing battle. There's always someone willing to pay less. There's also always a business willing to pay just a bit more to attract the best applicants.
November 5, 2020
Customers who are happy with your services won’t always think to rate you on their own so don’t be shy about bringing it up. Add a review request on your customer receipts. Create a follow-up email that includes a link to a review page on your website.
November 4, 2020
As soon as you hear about a forecasted snow or ice event, let your crew members know they need to be on call. Texting is a great tool for instant, efficient communication. Make sure each team member understands their response role. Welcome their questions and provide quick, thorough answers.
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