The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
August 25, 2020
Download the Powering a Productive CSR Team eGuide to get the 6 customer service management best practices. From auditing your omnichannel response to upgrading your CRM tools, this eGuide will help you prepare to adapt your customer service model for success.
August 20, 2020
When customers are unable to use their preferred payment methods, like credit, debit, or ACH payments, it can create friction in the payment process. The more friction, the less likely it is you’ll be paid promptly.
August 13, 2020
Nowadays, consumers want friction-free interactions on flexible timeframes. That means they expect businesses to offer streamlined sales and customer service day and night, including the weekends. The expectation is a positive customer experience that never sleeps.
August 1, 2020
When John Crouch, VP of Customer Relations and Inbound Sales at ABC, was looking for new strategies to differentiate themselves from other home services providers, he sought out solutions for more effective and efficient customer communications. Crouch felt that being available to customers 24/7 was an essential component to staying ahead of the competition.
July 20, 2020
While it’s been three years since Anticimex began using Slingshot, utilization has doubled over the last 12 months and revenue through Slingshot has tripled, increasing ROI to over 500 percent and almost 10X in some locations. “We’re really excited with Slingshot’s partnership and the growth we’ve experienced. Their team has been efficient in helping us manage challenges with training and turnover. I can’t say enough about how they’ve been an excellent resource as a 24/7 contact center solution,” remarked Brian.
July 15, 2020
With phone communications accounting for 70 to 90 percent of pest sales and customer transactions, PMPs can now combine inboxes within Slingshot and use the new “click-to-call” functionality and immediate Slingshot assignment for returning voicemails and missed or dropped calls. In addition, PMPs will be able to manage and track all calls, whether their customer speaks with them or Slingshot, with integrated custom reporting available through the Slingshot inbox.
July 13, 2020
You work hard to market your home services business and bring in new leads. Interested consumers hear your catchy radio jingle, see the slick billboard that cost you a pretty [...]
January 31, 2018
5 Benefits Of Live Chat It’s happened again. You called with the express purpose of leaving a voicemail – a tidy, semi-scripted transmission complete with all the pertinent facts and [...]
October 1, 2017
On a spring day in 2000, Reed Hastings strolled into the Dallas headquarters of Blockbuster Entertainment, LLC. Hastings, founder of an upstart entertainment company, had a simple proposition for the [...]
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