Future Proofing

5 Benefits of Live Chat   It’s happened again. You called with the express purpose of leaving a voicemail – a tidy, semi-scripted transmission complete with all the pertinent [...]

Lessons from Blockbuster’s downfall   On a spring day in 2000, Reed Hastings strolled into the Dallas headquarters of Blockbuster Entertainment, LLC. Hastings, founder of an upstart [...]