The Learning Spot
Articles, news, client stories, event recaps, and more. Check here to learn what's new and what's next in the home services industry.
October 3, 2024
Almost every website you visit these days has a chatbot ready to lend a helping hand, and for good reason. Not only do they provide a better customer experience, but [...]
October 3, 2024
A staggering 80 percent of transactions still rely on a simple phone call. Plus, nearly 90 percent of individuals whose calls go unanswered are unlikely to make any follow-up attempts. [...]
August 27, 2024
The ability to connect with customers is an important skill, especially during outbound sales calls. While every sales rep aspires to close deals, there may be moments when their approach [...]
August 27, 2024
Every interaction counts, which is why customers are more likely to stay loyal to companies that make them feel valued and heard. Imagine reaching out for help and having your [...]
July 30, 2024
We had an absolutely unforgettable time at the Mid-Atlantic event from July 24th-27th! The food was delicious, and we mingled with an amazing crowd, connecting with representatives from 126 Mid-Atlantic [...]
July 27, 2023
In this article, we'll go through how reports can impact CSR and sales teams, what you can do with the information you gather and how to implement changes based on your findings.
July 6, 2023
Starting and running a call center is a challenging task. It's crucial to achieve certain metrics in order to be successful, however, it can be difficult to know which metrics are the most valuable to your organization. In this article, we list the most important call center performance metrics and explain why they’re critical to your success. Here we go!
June 28, 2023
Slingshot is proud to work with the digital marketing experts at Coalmarch. With a powerful combination of industry knowledge, data-driven strategy and cutting-edge creative, Coalmarch has been helping businesses generate [...]
May 8, 2023
Did you know that 70% of companies fail within a year of their opening? As a home service business owner, understanding your buyer persona minimizes the risk of your business being part of this awful statistic and is crucial to your success.
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